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DATE ADDED: Wed 06/02/2019

Operations Manager

Stoke-on-Trent, UK
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JOB TYPE: Permanent

SALARY: £35000 - £40000/annum

We have a fantastic opportunity to work with one of the UK's leading logistics and freight companies based in Stoke on Trent as an Operations Manager overseeing the exports team.
Responsibilities:
Manage the efficient day to day operation of the Sea Air services
Providing a high level of customer service at all times and building good business relationships with clients
Collaboration with and support of UK Airfreight Pricing should be ongoing
Manage the effective invoicing of customers in a timely and accurate manner
Develop and manage processes within the service to ensure the efficient quotation, collection and delivery of goods to customers
Monitor and report on staff performance, identifying areas for improvement, training/development as appropriate
Attend annual appraisal meeting with Manager and conduct the annual appraisal of staff, delegating to trained managers where appropriate
Comply with and communicate Company policy, in particular, health and safety and equal opportunities
Maintaining and establishing relationships with customers new and old
Rate negotiation with providers to ensure maximum profit per shipment
Requirements
Strong demonstrable communication skills with both external and internal stakeholders
Ability to lead, and work effectively in a matrix organisation
Knowledge and Use of Destin8 system, and customs clearances using ASM Sequoia
Ability to coach and inspire peers
Extensive knowledge experience of ocean export processes
High-level knowledge and experience of airfreight processes
Accurate - You are highly motivated by getting it right first time
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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Role: Operations Manager
Job Type: Permanent
Location: Stoke-on-Trent, Staffordshire,
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