Sterling Home is a proud family-owned Scottish business, renowned for offering an exceptional selection of quality furniture, homewares, and interior design solutions. Established in 1973 by George Knowles Snr., the company began its journey in an old mill in Tillicoultry, Central Scotland. Over the past 50 years, Sterling Home has grown into one of Scotland's largest and most diverse family-run retailers in the furniture and homewares industry.
Our team is dedicated to inspiring and delighting our customers with exceptional design and outstanding service, this extends to the service we aim to offer our customers at The Mill Café, based within our Flagship store in Tillicoultry.
The role:
As a Catering Assistant in our café, you'll support daily operations and deliver exceptional guest experiences!
Supported by the Café Manager, Supervisors, and an experienced catering team, you'll handle various tasks, including preparing display counters, aiding in simple food preparation, and maintaining food safety and cleanliness.
Adaptable and proactive, you'll seamlessly transition between tasks, ensuring a smooth service and positive customer experience. Your dedication to hygiene and standards will be crucial to our success.
About you!
You excel in customer interactions, bringing friendliness and positivity to a fast-paced environment. Passionate and proud of your work, you enjoy varied tasks and thrive as a team player, collaborating energetically with others and celebrating shared successes.
Having a basic knowledge of food safety and hygiene is essential, and previous customer service experience in a catering or retail environment is highly desirable.
Strong verbal, written, and interpersonal communication skills are crucial for effective interaction with customers and team members. The ability to work efficiently both as part of a team and under pressure ensures a smooth workflow in dynamic environments. Additionally, proficiency in numerical literacy is important for handling tasks that require attention to detail and accuracy.
Above all, you have natural people skills with the ability to deliver a memorable service to our customers.
Key Responsibilities:
* Provide excellent customer service, including taking orders, serving, and addressing enquiries
* Maintain a welcoming atmosphere and ensure café cleanliness
* Assist with simple food preparation, serving, and presentation.
* Handle transactions accurately, manage cash register, and balance cash drawers
* Monitor and restock inventory, rotate stock to minimize waste
* Adhere to hygiene standards, food safety regulations, and safety systems
* Collaborate with staff, support new team members, and communicate issues to the Supervisor
* Contribute to a positive work environment and uphold Sterling's brand integrity
* Share best practices and undertake additional duties as needed, promoting accountability and improvement
Here's what you can look forward to are our new Sterling Home colleague:
Wellbeing Support: Access local gym discounts and up to 6 free face-to-face or phone counselling sessions to support your mental health.
Career Growth: Unlock development opportunities and grow your career with us.
Secure Your Future: Boost your pension for a brighter tomorrow.
Generous Staff Discount: Enjoy 30% off on products and services, plus exclusive discounts on high street brands and entertainment via our Boostworks Benefits portal.
Holiday Recharge: Get 30 days of paid holiday, with the option to purchase more for those extra-long getaways.
Convenient Perks: Complimentary electric car charging points.
Life Assurance: Enjoy free life cover of at least twice your annual salary, up to retirement age.
