How you'll make an impact:

Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams

Take and process sales orders from customers

Raises manual notes for permitted scenarios and updates Manual Log

Raises credit notes adhering to the credit note request procedure

Takes payments from customers and reconciles banking for gas (and equipment, if applicable)

Calculates commission payments to agents and makes adjustments to cylinder holdings

Completes manual template to create Proforma Invoices as required

Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert

Develops and maintains knowledge of products, services and systems as required

Identifies sales opportunities for referral to the sales team

Develops strong long term relationships with customers and agents to fully understand their needs

Provides proactive service to select customers based on outbound contact

Manages work within KPI / target framework to optimise customer experience and productivity

Serve and engage with customers at the counter

Process cash and card payments over the counter securely and responsibly

Be instrumental in accurate and timely stock counts

Listen to and resolve customers' complaints regarding products or services

Delivering goods to customers using dedicated delivery van

Movement of cylinders in the yard as & when required

Picking & packing of products in the warehouse as & when required

We'd love to hear from you if you have:

A passion for offering the highest level of customer service in order to delight our customers

Confident and clear communication skills across all contact channels

Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service

Capable of prioritising workload and solving problems

Able to remain focused in a busy telephone and retail environment

Willingness to learn about industry, products, customer and agent requirements

Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given

A full, clean UK manual driving licence

A valid forklift licence would be beneficial but not essential