Job Opportunity: Team Leader - Targeted Support (Hounslow Council)

Employer: Adecco, on behalf of Hounslow Council
Location: Hounslow House (with 2-3 days per week remote working)
Pay: £27.81 per hour PAYE or £37.14 per hour Umbrella
Contract Type: Temporary (initial 3‑month assignment)
Hours: 36 hours per week, Monday-Friday

About the Role

We're recruiting an experienced and passionate Team Leader for Targeted Support to join Hounslow Council. In this pivotal role, you will lead a team responsible for assessing and supporting vulnerable residents with complex needs-helping them avoid crisis, maintain independence, and reduce reliance on statutory services.

This is an ideal opportunity for someone who thrives on making a positive impact, enjoys collaborative working, and excels at managing people and complex decision‑making.

Key Responsibilities

As Team Leader, you will:

Manage an effective Floating Support Link Team, ensuring accurate assessments and appropriate referrals to Floating Support, Community Solutions, VCS partners, and other services.
Work closely with the commissioned provider to understand service capacity, manage caseloads, and maximise the benefit of targeted support.
Oversee processes for clients and referral partners, championing a high‑quality service and gathering feedback for continuous improvement.
Represent the service at senior, strategic, and performance meetings.
Act as the key point of escalation for complex or safeguarding‑related cases.
Use systems such as LAS and Granicus to manage cases and track outcomes.
Analyse data and insight to identify trends, monitor performance, and proactively address service issues.
Work collaboratively across the Council-including Joint Commissioning, Housing, and the Community Partnership Unit-to help shape support pathways and future commissioning.
Pilot innovative, resident‑focused approaches with internal teams and the Floating Support provider.
Build strong working relationships with the voluntary and community sector, identifying gaps in provision and supporting capacity building.
Promote the service to key referral partners such as GPs, social care teams, hospital discharge teams, mental health and substance misuse services, and probation.

About You

We're looking for someone who:

Is passionate about delivering excellent outcomes for residents with multiple and complex needs.
Makes strong, strategic decisions-especially when handling complex or high‑risk cases.
Can confidently lead, motivate, and support team members, acting as a role model at all times.
Builds positive relationships with stakeholders, representing the service at a senior level.
Uses data intelligently to understand demand patterns, anticipate future needs, and improve service delivery.
Is adaptable, flexible, and able to respond to changing daily priorities.
Demonstrates the Council's values, helping create conditions for residents and staff to succeed.

Skills & Experience

Required:

Demonstrable experience supporting and assessing vulnerable people with complex needs.
Strong decision‑making and leadership skills.
Experience working with multi‑agency partners or complex caseloads.
Ability to work strategically and operationally within a fast‑paced environment.
Strong communication skills - this is a customer‑facing role, requiring a level of spoken English that meets the statutory Code of Practice under the Immigration Act 2016.
Enhanced DBS check (required).

Your Contribution

In this role, you will:

Ensure residents experience a smooth transition into, through, and out of the service - helping them sustain independence.
Work proactively with Council teams and partners to forecast demand and support effective service planning.
Contribute to wider Council objectives by working collaboratively and strategically across departments.

How to Apply

If you're a motivated leader with a passion for making a difference in the lives of vulnerable residents, we'd love to hear from you.

Apply today via Adecco and help shape a service that truly supports Hounslow's communities.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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