Sales Team Manager

Yolk Recruitment are working behalf of a leading insurance company to recruit for a Sales Team Manager in Cardiff. You'll be joining an award-winning team who are looking to continue their success and we'd love you to be part of the journey!

We are looking for candidates with a proven track record of managing a high performing sales team. You will be working in a fast-paced contact centre environment.

This is a fantastic opportunity to join an employer with ambitious growth plans, who encourage their staff to develop their skillsets and work with autonomy as they look to help grow the organisation.

As a Sales Team Manager, you will be using your coaching and supporting a team to help them perform at a consistent high level.

Working Hours:
37.5 hours per week between the hours of 8:30am and 8:00pm on a rolling rota shift pattern, to include some evenings, weekends and bank holidays.

Your Responsibilities as a Sales Team Manager:

Coach and develop a team of 10 to help achieve personal and team targets
Help recruitment in the search for the best candidates to join your team while promoting a fantastic brand image
To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team
Handel complaints
To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions
To monitor, record and effectively manage absence and time keeping issues in line with Company procedures
Deliver monthly 1:1's ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail
Have a full understanding of the health & safety obligations
To aid with your customer needs and identify new areas in how you can improve the customer's experience
To promote the company's vision and values
Provide excellent customer service and treat them fairly
Provide a positive attitude to wars company changes

Your Skills / Experience as a Sales Team Manager:

Previous experience in managing a team
Experience in a FCA regulated environment
Proven track record of motivating individuals / team to hit targets
Understanding of insurance (Not essential but preferred)
Must enjoy working with and being challenged by sales targets
Ability to read and understand data analysing team performance
Excellent problem-solving skills
Experience in performance management
Hands on approach
Excellent verbal and written skillsBenefits:

Basic salary up to £40k
A very realistic bonus of £1500 a quarter through hitting KPI's
Sick pay
Private dental insurance
Employee discount
Gym membership
Company events
Company pension
Cycle to work scheme
Employee discount
Flexible schedule
Life insurance