Claims Executive
Location: Hitchin - Hybrid (3 days in the office)

Benefits:

Competitive salary (£30,000 to £35,000 - Subject to experience)

Target-driven bonus scheme

Hybrid working considered

Smart casual dress code

Friendly environment

Requirements:
The ideal candidate will provide quality customer care, ensuring proactive handling of claims and related issues. Support management and colleagues to meet and exceed targets while adhering to FCA principles:

-Treating Customers Fairly

-Contract Certainty

-Conflict of Interest

Principal Responsibilities:

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Manage new instructions and work in progress according to service standards and company procedures.

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Obtain sufficient information to establish policy liability and progress claims efficiently.

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Register new claims accurately on company systems and update records during the claim process.

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Maintain and provide clear, concise history of events and actions on delegated authority cases.

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Obtain and submit completed Client documentation to Insurers or service providers promptly.

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Handle telephone calls promptly and professionally.

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Process incoming post within agreed service standards.

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Respond to Client enquiries within designated time frames or as agreed.

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Communicate effectively with Insurers, service providers, engineers, and Loss Adjusters via appropriate channels.

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Provide advice to Clients to actively manage claims and reduce lapse time.

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Dispatch claim settlement cheques promptly on receipt.

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Maintain an up-to-date daily diary system to track and resolve outstanding issues.

Key Skills & Experience Required:

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Knowledge of Acturis within a Windows Virtual Desktop application is advantageous.

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Working towards CII qualifications is desirable.

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Proficient in MS Office applications (MS Word, Excel, Teams).

Core Values Required:

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Target-focused and driven

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Able to use initiative

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Team player

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Knowledge of current FCA regulations

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Ability to adhere to and maintain systems and procedures

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Strong interpersonal skills, with the ability to consult and influence at all levels

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Excellent communication skills (written and verbal)

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Ability to build effective relationships internally and externally

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Strong time management and priority-setting skills

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High personal drive and resilience

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Capable of persuasion, negotiation, and influence

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Committed to continuous personal/professional development