Head of Organisational Delivery
Location: London - Vauxhall (on-site for first 3 months, hybrid considered afterwards)
Salary: £47,342
Hours: Full time
Contract: Fixed Term until 1st May 2026
Start Date: ASAP

Are you an experienced and solutions-focused operational leader looking for a role where you can make a measurable impact? We are seeking a proactive Head of Organisational Delivery to oversee organisational systems, performance, and contract delivery across a busy, mission led charity environment.

This is a senior, hands on role working directly with the CEO, providing full oversight of organisational processes, infrastructure, compliance, and reporting requirements. You will ensure that services are equipped to deliver high-quality support across multiple contracts and that organisational performance remains strong, consistent, and aligned with strategic priorities.

Key Responsibilities

Provide senior oversight across service delivery and organisational performance

Line manage the Services Manager and support high-quality delivery across contracts

Lead on organisational KPIs, milestones, reporting cycles, and risk management

Drive cross-organisational projects to improve systems, processes, and practice

Coordinate timelines, actions, and implementation across teams

Oversee contract and grant delivery, ensuring KPIs and commissioner expectations are met

Lead performance monitoring, data analysis, and reporting

Manage organisational systems, tools, infrastructure, and operational frameworks

Ensure policies, procedures, and governance processes are robust and effectively implemented

Act as senior contact for commissioners, funders, and external partners

Oversee organisational compliance, GDPR, information governance, and audit readiness

About You

Essential experience:

Strong background in organisational operations, contract/delivery management, or charity/public service oversight

Experience managing or supporting senior staff

Confident managing organisational reporting cycles and deadlines

Financial awareness, with experience in grant or contract reporting

Proven ability to implement organisational improvements or systems

Excellent communication skills, able to build strong relationships with commissioners and partners

Highly organised, calm, and solutions-focused with strong follow-through

Ability to work full-time on-site

Desirable experience:

Knowledge of VAWG, criminal justice, safeguarding, or stalking related services

Experience working within a small charity

Experience leading organisational change or embedding new systems

Personal Attributes

Driven by impact and committed to improving outcomes for vulnerable people

Collaborative, supportive, and constructive in approach

Pragmatic problem solver with a logical mindset

Inclusive, respectful, and empathetic

Self-motivated, dependable, and adaptable

Positive, proactive and delivery-focused