Family Support & Group Coordinator

Salary: £31,069 FTE equivalent

Hours: 25 hours per week (Tuesday to Friday)

Contract: Permanent

Location: Walton-on-Thames + Elmbridge

Responsible to: Director of Services

Our client is part of one of the UK’s leading family support charities. Their ethos is to help parents build better lives and better futures for their children. Our client does this by recruiting and training local parent volunteers to offer practical and emotional support to families in their own homes. They also have dedicated Carer Support Co-ordinators who support families with illness, disability or additional needs and they offer other types of support such as crisis support and counselling.

About the role

As Family Support and Group Coordinator, you will be responsible for:

• Ensuring allocated caseload of families receive the most appropriate form of support, monitoring and reviewing from referral to completion
• Implementing good safeguarding practice in all areas of work, promoting children’s welfare at all times
• Contributing to the recruitment and ongoing training, and providing regular support and supervision of home-visiting volunteers
• Planning and running the organisation's Group/s as required
• Ensuring effective communication and working in partnership with other professionals

They are looking for someone with:

• Proven experience of supporting parents and young children in a paid or voluntary capacity
• A solid understanding of safeguarding practices and experience working with vulnerable families
• Knowledge of current legislation and policies relating to children and families
• Knowledge of other agencies providing services for children and families
• Ability to supervise and manage volunteers and to work as part of a team
• Excellent written and verbal communication skills and relationship building abilities
• Excellent organisational and interpersonal skills
• A commitment to the values and ethos of the employer
• A clean driver’s licence and access to a car
• Ability to work flexibly, occasional evening or weekend work

What this employer offers:

Our client is a supportive, family friendly employer. They offer:

• Flexible working (within service need)
• Generous annual leave
• Pension contribution
• Ongoing training and professional development
• The opportunity to be part of a well-respected local charity making a meaningful difference to families’ lives

This post requires an Enhanced DBS check with Child Workforce barred list information (under the Adult and Child Workforce). Employment is subject to satisfactory references and DBS. The employer will only discuss or request criminal record details once a conditional offer has been made, in line with their Safer Recruitment Policy.

Our client is committed to safeguarding and to equality, diversity and inclusion.

They welcome applications from people with disabilities and anyone who may need adjustments or support to complete the application process will be able to contact the employer during the next stage of the recruitment process.

Schedule and Interview Process

• Closing date: 23rd April 2026
• Shortlisting: Candidates notified by 24th April
• Formal interview (date tbc) will take place at the organisation's offices in Walton-on-Thames (panel interview & presentation)

The post is subject to an enhanced DBS check and requires the ability to travel efficiently around Elmbridge.

Interested?

To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position.

No agencies please.