Job Purpose:

The Resident Finance Credit Controller reports to the Sales Ledger Resident Finance Manager.The position holder is responsible for ensuring invoices are collected within the agreed payment terms; the production of accurate and timely reconciliations and dealing with invoice queries - some of which are of a complex nature.

There is also a requirement to fulfill other ad hoc day-to-day duties in order to ensure effective, efficient and accurate financial operations, whilst complying with company policies and procedures to ensure that a high level of customer service is upheld at all times.

Accountabilities:

· Reconciliation of Resident's Sales ledger accounts and Housing associations.

· Collating and banking all Residents Finance cheques.

· Resolve unallocated cash balances on a timely basis.

· Receiving calls from sites/ LA helping resolve queries.

· Journaling monies from old Fox IP accounts to Foundry accounts.

· Requesting evidence of mileage after we have invoiced.

· Communicating the queries with the BUFC's and updating it in the 'List to be resolved'

· Production of an updated analysis of overdue debt.

· Chasing invoices by phone or email to reduce the debtor balances and debtor days.

· Setting up new Standing order and renewing the existing ones annually/when necessary.

· Reducing the number of customers who are paying by cheques and encouraging them to set up S/O or to pay by BACS.

· Resolving invoice and billings queries and referring internally, as required, for timely resolution.

· Sending out communication to customers as per the Business needs.

· To understand and apply GDPR when dealing with customers and data recording/storage.

· Assisting with internal and external audit requirements as instructed.

· The position holder will be expected to build and maintaining good relationships with customers by understanding their operations and determining how best to ensure payment terms are met.

· Supporting Senior Management with query/invoice/payment updates.

· Building relationships with internal and external stakeholders.

· To ensure monthly cash and overdue debt KPIs are achieved.

Personal Characteristics

· Personally, aligned with our core values and beliefs; care, honesty, open, driven and committed.

· The ability to cope with deadlines and prioritise work demands whilst remaining professional and focused.

· Organised and methodical.

· Adaptable to change in a fast-paced dynamic environment.

· Excellent communication skills and an ability to liaise appropriately with stakeholders and customers at all levels including cross function Department Managers.

· A team player with a collegiate attitude and willingness to help others and go beyond their formal role.

Experience and Skills Required:

Essential:

· Proven experience and knowledge of the processes of allocations.

· Reconciliation skills between Bank, Sales Ledger and understanding of when accounts have been allocated incorrectly and how to resolve them.

· Intermediate Excel experience (Pivot table, Formulas, V-Look up, Conditional formatting).

· Demonstrable capabilities to produce accurate and timely reconciliations of debtor and sales ledger accounts.

· Previous experience of dealing with complex ledgers.

· Excellent communication skills and record of accomplishment of building strong relationships with customers.

Experience and Skills Desirable

· Credit control experience with NHS/Public sector.

· Minimum five years Credit control/Accounts Receivable experience

The job description is subject to change as the role evolves.