Are you passionate about providing exceptional customer service?
Do you possess a passion for the entertainment industry and want to share that knowledge with our customers to ensure they have the best experience possible?
Would you like to work somewhere that offers genuine career progression and advancement opportunities, where people are rewarded for their achievements and hard work?
If you answered YES, then we would like to hear from you!
The Role -
- Job Title: Customer Service Advisor
- Job Type: Temporary - Up to 12 months
- Location: Swindon - Arclite House, Century Rd, Swindon SN5 5YN, UK
- Hours: Full Time - Shifts between 9am-7pm, Mon- Sun (inc working 1 weekend in 2) - currently Monday to Friday until removal social distancing
You will be working as a customer service advisor for our brilliant client, a market leading movie business, so this really is an exciting time to get on board!
In this role you will be the first point of contact for our customers via, chat, email, Facebook messenger and telephone - ensuring our client's customers have the best cinematic experience possible! You will be dealing with questions, queries and ticket sales, as well as advising customers on recent film releases, up selling premium seating options and the latest deals the cinema has to offer!
We are going to make every moment magic for our client's customers - and for our colleagues that service them!
We are looking for someone who loves great customer service as much as they love the entertainment industry and who wants to make the customers' experience as incredible as it possibly can be!! Keeping an eye on what's new in the entertainment world and being social media savvy is key.
You will need to be passionate about delivering exceptional levels of service and the ability to go above and beyond for our customers. You will need exceptional problem-solving skills to ensure we fix our customers problems at first contact with minimal escalation!
You will be a confident individual, with the drive and enthusiasm to ensure daily targets and SLA's are met! You will need excellent communication skills, both written and verbal. This role is fast paced where no 2 days will be the same so the ability to think on your feet and problem solve are an absolute must!
- Strong communication skills
- Excellent customer service skills
- The ability to problem solve and multitask effectively.
- Digital Savvy
Randstad Financial&Professional encourage applications from individuals of all ages&backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial&Professional acts as an employment agency for permanent recruitment&an employment business for temporary recruitment as defined by the Conduct of Employment Agencies&Employment Business Regulations 2003