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Date Added: Fri 13/11/2020

Junior IT Support Engineer

Nottingham, UK
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Job Type: Permanent

Salary: £20000 / annually

IT Support Engineer - 20-25k - Nottingham

Nottingham, Nottinghamshire

Salary + benefits + training + IT qualification/s

1st line / Service Desk with networking, projects, systems.

On behalf of a Nottingham based customer we are looking for an IT Engineer - ideally from a service desk / helpdesk / 1st line or IT Technical Support exposure.

You will work a part of an existing team of Engineers and be responsible for internal support, systems, networking & projects.

You will be responsible for:

  • Providing technical support (hardware/software) to internal users.

  • Software & hardware fault diagnostics, customer fixes / problem solving / troubleshooting over the telephone or face to face

  • Escalation to 2nd line if not remedied

  • Software configuration and hardware fault resolution

  • Systems administration

You will be managing multiple tickets / case loads simultaneously either over the telephone or face to face (internal users) and therefore must have excellent communication, organisation skills and strong customer service experience.

Essential experience - Max OS & logical

Desirable experience - 365, AD, networking

You will work in a brilliant working environment with plenty of tech to keep you interested.

This is an excellent opportunity to gain experience within a successful technology business.

Permanent roles available, great progression and benefits available.

Key words - IT technician, IT support, helpdesk, apple, ipad, OSX, IT graduate

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