My Shortlist

Your shortlisted jobs will appear here. To view your shortlist: Login Or Register

Date Added: Tue 26/07/2022

Service Desk Analyst, 1St / 2Nd Line Support Engineer

Dunfermline, UK
Apply Now

Company: CORRICULO LTD

Job Type: Permanent, FullTime

Salary: £25,000 - £28,000 per annum

Service Desk Analyst, 1st / 2nd Line Support EngineerA Service Desk Analyst, 1st / 2nd Line Support Engineer is required to join a growing company based in Dunfermline, Scotland. 

Working as a Service Desk Analyst, 1st / 2nd Line Support Engineer, you’ll be expected to work with external customers to close tickets and troubleshoot support problems across desktops, applications, hardware and infrastructure and mobile devices. 

The expectation will be that you’ll work in a hybrid model with 1 day per week based in the office in Dunfermline.

What will I be doing?

The successful Service Desk Analyst, 1st / 2nd Line Support Engineer will provide 1st and 2nd line support to a range of customers over a wide-range of technologies. The Service Desk Analyst, 1st / 2nd Line Support Engineer will work to close support tickets with the help of a wider support team, troubleshooting issues from networking through to hardware and server problems. 

About the company

The Service Desk Analyst, 1st / 2nd Line Support Engineer will be joining a growing software house working with an extensive client list. The company has grown over the last few years on the back of a strong, supportive team of IT professionals providing excellent support to their customers and high-levels of customer service. The Service Desk Analyst, 1st / 2nd Line Support Engineer will be joining a company considered to be an excellent place to work with high levels of employee retention and a focus on training.

Our client prides themselves on their training program and seek applications from candidates who possess some of the following skills:The ideal Service Desk Analyst, 1st / 2nd Line Support Engineer will have the following experience;

  • Supporting Microsoft OS including Windows 10

  • Exchange, AD, various MS Server platforms

  • An understanding of ITIL would be awesome!

So what’s next?If you think this role is a good fit for you, please apply below and I will be in touch with you shortly to discuss the role further.

Corriculo Ltd acts as an employment agency and an employment business.#INDHIGH

Apply Now