1st/2nd Line IT Support Administrator

Location: Poole (with occasional travel between sites)
Hours: Monday-Friday, 8:00am-5:00pm
Salary: £29,000 - £33,000 DOE

Are you an experienced IT Support professional with a hands-on approach and a knack for problem-solving? We're working with a successful and growing business based in Poole, looking to expand their IT function with a 1st/2nd Line IT Support Administrator.

This role is a fantastic opportunity for someone with strong technical knowledge across infrastructure, networking, and business systems, who enjoys both day-to-day support and contributing to longer-term IT projects.

What you'll be doing:

Provide 1st and 2nd line support to end users across hardware, software, telecoms and systems.

Monitor and manage incoming support tickets via the Incident Management System.

Install, configure, and upgrade hardware and software.

Manage and maintain network servers, system performance, and user access/security controls.

Ensure systems are secure through proactive patching, backups, and firewall management.

Set up and support user accounts, workstations, and remote access tools.

Liaise with third-party IT providers when needed.

Support documentation, IT policies, training and internal performance tracking.

Tech you'll work with:

Windows Server 2019/2022, Windows 11, Azure Hybrid AD

Microsoft 365 Admin, Teams, Intune/Autopilot

Cisco Firewalls, VLANs, VPNs, Umbrella

VMware, Datto (VM management & restoration), RDS

Active Directory, Group Policy, Powershell

Sentinel, Defender, NAS maintenance

Print management (Papercut), Service Desk Management

Cyber Security Essentials Plus, ISO27001 standards

What we're looking for:

Proven experience in 1st/2nd line IT support

Strong understanding of infrastructure, networking, and business systems

Logical problem-solving skills and ability to work under pressure

Excellent communication and interpersonal skills

A self-starter who can manage priorities and take initiative

Key Attributes:

Organised, adaptable and proactive

Great at building relationships across teams

Business-aware with a strong focus on quality and service

Keen to learn, grow and take ownership of your work

This is a role with variety, responsibility, and plenty of scope to contribute to wider IT improvement projects - ideal for someone looking to grow their career in a supportive and technically advanced environment.

INDCP