Sales Support
Overview (About us)
Whether it's industrial embedded computing, custom lithium battery packs, secure communication systems, antennas, or imaging technology we design, manufacture, supply and support it!
From the ocean floor to the edge of space, Steatite innovation is making sure that vital technology operates consistently, reliably, and above all safely.
Our products can be found gathering scientific insight in the cold and crushing depths of the deep sea, transmitting high bandwidth data across hostile terrain, processing colossal amounts of traffic data at the “edge” and via the cloud, and enabling next generation video solutions on board trains above and below ground.
From the first day of your employment with us, you will be part of an organisation that strives every day to make your work rewarding and cares for your safety and wellbeing.
The Solid State Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments or support during the application process or interview, please let us know, and we will make the necessary arrangements.
Job Type: Office Based
Job Title: Sales Support
Location: Redditch
Hours: 38 hours
Salary Package: £28,000 to £32,000
Benefits
26 days holiday plus bank holidays, increasing to 29 days with long service
Discretionary Bonus once a year
Salary Sacrifice Pension
4 x Salary Death in Service payment
Access to Westfield Healthcare scheme, including:
Corporate Healthcare Plan
Employee Assistance program
Wellbeing App
Discount scheme
Cycle to Work Scheme
EV Salary Sacrifice Scheme
Employee Share Scheme The type of person we are looking for (About You)
We are looking for a proactive and detail-oriented Sales Support professional to join our fast-paced Communications Business Unit.
The ideal candidate will play a key role in supporting the Business Development team by creating quotes, consulting with customers, and coordinating with internal teams to ensure a smooth sales process.
A strong grasp of technology is essential, as the role involves understanding complex communication solutions, including part numbers and the functions of products such as MANET radio systems.
This position will primarily focus on UK-based clients, with occasional involvement in European sales activities. The successful candidate will be highly organised, with excellent communication and planning skills, and capable of managing multiple internal and external relationships. They will contribute to the full sales cycle by supporting the identification and progression of new opportunities, helping to drive growth across the Communications Business Unit.
The Role (What you'll be doing)
This role encompasses the following responsibilities:
Supporting the sales process and making sure that updated key sales information is in the software sales tools.
Maintain good communications with the Senior Business Development Manager and the team.
Create quotations as requested for review by the relevant business development manager.
Take phone calls from customers and pass on relevant information to the business development manager.
Help maintain spreadsheet information regarding pricing and products.
Be part of maintaining key relationships with the main OEM suppliers.
Work with the business development team in building and maintaining relationships with clients.
Adhering to company policy and procedures.
Adopt a consultative sales approach with clients and end users alike.
Support experienced Business Development Managers with administrative tasks and internal coordination.
Develop a strong understanding of the company's communication technologies, particularly MANET solutions.
Collaborate with teams to deliver high-quality service to sophisticated clients, including the MoD and Government agencies.
Contribute to the overall efficiency and success of the Business Development function through proactive support and engagement.
Experience with ERP and CRM systems
Ad hoc tasking liaising between Comms BU and Contract AdministrationKey Competencies
Ability to understanding and work in the sales process.
Collaborative approach and able to work effectively both internally and externally to the business.
Willing to understand the technical aspects of the product offering.
Data entry
Experience with ERP and CRM systems
Must be able to obtain basic UK Government Security Clearance.
Ideally has a technical background that will help with understanding of wireless technology, specifically Wave Relay® MANET.
Clean Driving Licence