Income Assistant

Remote Working

6 month FTC

£27,350

35 hrs pw

We are currently working on behalf of a housing association to recruit for an Income Assistant. The role will be supporting a project within their Rent and Service Charge Team to resolve overpayments in rent. The role is entirely remote.

Responsibilities of the Income Assistant:

Supporting the Rent and Service Charge Team with handling overpayments in rent
Calculating overpayments
Liaising with customers to notify of overpayments and explain resolutions
Producing and sending out letters surrounding rent accounts
Processing refunds
Producing invoices
Liaising with DWP and Local Authority to notify of charges made in error
Updating accurate information on the Orchard housing system
Responding to internal and external customer queries relating to rent overpayments

Requirements of the Income Assistant:

Previous experience working within rents, service charges, council tax or benefits
Social housing knowledge and experience
Ability to utilise Excel
Strong literacy and customer service skills

To be considered for this exciting role, please contact Bethan Hall -Associate Director, at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please assume you have been unsuccessful