Nolan Recruitment is delighted to partner with a rapidly growing client in Colchester to recruit a Customer Care Specialist.

📍 Location: Colchester
💰 Salary: £28,000-£30,000 per annum
🕒 Type: Full-time, Permanent

Why This Role?

Are you passionate about delivering fair outcomes and exceptional customer experiences? This is your chance to join a growing team where your skills in problem-solving and communication will make a real impact. You will deal with all customer queries with professionalism and empathy.

The Main Duties:

* Act as the main point of contact for customer queries

* Investigate cases thoroughly and provide clear, fair resolutions

* Communicate with customers via telephone, email, and written correspondence

* Liaise with internal and external teams

* Maintain accurate and up to date customer records

The Ideal Candidate:

* Experience working in a customer service role

* Excellent communication skills

* Calm, empathetic approach to challenging situations

* Strong attention to detail and organisational skills

* Proficient in Microsoft Office and CRM systems

What's in It for You?

✅ Generous holiday allowance
✅ The opportunity to grow and develop within the role and company
✅ Supportive team environment
✅ Free parking

Apply today and start your journey in a role that values your skills and helps you grow