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DATE ADDED: Wed 30/10/2019

IT Services Manager

Parsippany-Troy Hills, NJ, US


JOB TYPE: Permanent, FullTime

Title: IT Services Manager
Duration: Fulltime
Location: Parsippany, NJ ( candidate will be starting in Parsipanny first and then moving to move to Whippany, NJ)


Travel: maybe, will be re-imbursed
Interview: 1 round of phone, in-person


Reporting to the Partner in charge of client's division, the IT Managed Services Manager is responsible for the day-to-day operations of the ITMS team and tools which support clients IT Managed Services clients. The Service Manager acts as technical lead for the service team and is responsible for the planning and implementation of service initiatives which align support services with the client's needs.

Operational Management

Ensure the efficient operation of the service desk, concierge and desktop administration groups

Review develop and sustain appropriate service level agreements for the service desk, concierge and desktop administration groups

Maintain documentation for policies and procedures related to all service and support efforts

Plan, design and implement future support offerings and modalities

Implement and ensure compliance of IT related policies and procedures

Lead client's inventory management and procurement as it relates to end user equipment and tools

Develop and support monitoring, analysis and optimization of the client's offerings

Appropriately prioritize both IT projects and day-to-day operations

Strategy & Planning

Contribute to strategic technology planning and direction of projects

Understand business needs, educate clients on technology and how to use it as a strategic asset

Stay up to date with key service development/issues within the technology and accounting industry and implement new methods or technologies in order to maintain and improve efficiency


Provide direction and support to the ITMS team, helping to develop strategic goals, and ensuring that they are met efficiently

Coach team members to help them grow, develop and encourage them to extend their professional capabilities

Identifying and delegating areas of responsibility to the appropriate authority for team members to successfully accomplish their responsibilities

Position Requirements
Experience & Education

Bachelor's degree in Information Technology or related field; Master's degree a plus

Ideal candidate has ITIL Foundation (2011 Edition) certification

Minimum of 7-10 years on-hands service experience with a minimum of 2-5 years' experience in a team supervising and managing role

Proven ability in building scalable service methodology to support business growth

Proven successful execution/completion of technology projects

Experience with Windows 10 management technologies

Experience with Microsoft Office 365 technologies

Experience or understanding of Microsoft Azure and Microsoft Intune

Experience in IT consulting and client facing abilities

Personal Attributes

Excellent interpersonal, written and oral communication skills

Demonstrated managerial and mentoring abilities

Naturally self-motivated and detailed oriented

Resourceful and innovative problem-solving abilities

Passion for technology service and interest in exploring new methodologies

Willingness to travel to remote offices and industry events as needed

Thanks and Regards,
Puneet Tiwari
Cardinal Technology Solution
Work: 732-821-7400 x 308

- provided by Dice