Application Support Consultant

£32,000 - £35,000 per annum + benefits (25 days + bank holidays, pension)

Permanent

Office based - 5x days per week in Southampton

We're looking for an Application Support Consultant to join a growing team based in Southampton. This is a mid-level role, ideal for someone with previous experience in software support, ERP systems, or merchant environments.

You'll be providing high-quality remote support to customers, troubleshooting technical issues, and working closely with implementation teams during go-lives and upgrades. The role requires someone who enjoys variety, problem-solving, and working in a busy support environment.

Key responsibilities:

Front-line and back-line support for ERP software
Troubleshooting via phone, email and remote access
Applying configuration changes and fixes to live environments
Supporting customer implementations and upgrades
Maintaining case records and documentation
Providing training to customers and colleagues

Ideal experience:

Previous experience in a software support role
Strong technical knowledge of ERP systems
Good SQL/database skills
Confident communicator with excellent customer service skills
Able to manage and prioritise workload independently

Please apply directly with a CV and if suitable we will be in touch to provide more information