ESS Product Service Engineer - UK

Location: UK
Department: UK / EU Sales & Service
Reports To: Sales VP / Head of Service

About the Company (Anonymous)

Viridis Talent is exclusively representing a global renewable energy manufacturer that is expanding its UK footprint within the residential Energy Storage Systems (ESS) market. With nearly two decades of R&D investment and a strong international presence, the business is now strengthening its local service capability to support its fast-growing customer base.

Position Overview

We are seeking a proactive ESS Product Service Engineer to support the deployment, installation and after-sales service of residential battery storage systems across the UK.
This role plays a key part in installation oversight, subcontractor development, warranty operations, and field product testing.
You will help establish and execute the company's UK service strategy and ensure a best-in-class customer experience.

Key Responsibilities

Installation Management

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Oversee a monthly volume of residential ESS installations delivered across the UK

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Maintain compliance, safety and quality control across all installation projects

Subcontractor Development

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Identify, onboard and manage a network of qualified installation subcontractors

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Deliver training and conduct performance assessments

Local Service Operations

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Support the setup of the company's UK service structure

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Assist with certifications, registrations and processes required for rebate eligibility

Product Field Trials

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Coordinate field test deployments of new ESS products with internal R&D teams

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Gather user feedback and technical data to support continuous improvement

Warranty & Technical Support

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Define and oversee ESS warranty processes, replacements and technical resolutions

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Ensure timely, effective communication with customers and partners

Qualifications / Requirements

Education

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Bachelor's degree in Electrical Engineering, or

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Electrical installation/testing qualifications with relevant hands-on experience

Experience

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3+ years in ESS project delivery, installation management or technical service

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Proven subcontractor management and warranty-handling experience

Skills

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Strong knowledge of UK electrical standards and residential PV/ESS installation practices

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Ability to read and interpret technical schematics and system diagrams

Preferred Attributes

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Willingness to travel locally across the UK

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Strong communication, problem-solving and organisational skills