Call Centre Supervisor

Rugby (town centre)

£16.37 p/hour

09:00 - 17:00 Mon - Fri

Full Time - Temp to Perm

Immediate Start Available

We're looking for a Call Centre Supervisor to join our client's busy Housing Support team in the centre of Rugby. This is a temp to perm role offering genuine variety, responsibility, and the chance to make a real difference every day.

What you'll be doing:

• Leading and supporting a team of Call Centre Operators
• Organising and managing staff rotas (including on-call cover)
• Overseeing maintenance requests and accident recovery procedures
• Keeping accurate records of incidents and customer information
• Safeguarding vulnerable residents and ensuring Health & Safety compliance
• Providing hands-on support during emergencies or staff absence

What we're looking for:

• Previous experience supervising or leading a team (call centre experience is desirable)
• Strong organisational skills to manage rotas and resources effectively
• Confidence when dealing with staff, residents, and stakeholders
• A calm, professional approach when handling emergencies
• Flexibility to cover occasional on-call or night shifts

What's on offer:

• £16.37 per hour
• 37 hours paid per week
• Varied, engaging duties - no two days are the same!
• Long-term, office-based role
• Genuine Temp to Perm opportunity

Apply Now

Applying is quick and easy, just respond back to this advert with a copy of your up to date CV and we will be in touch. Please do pick up when we call from an 01455 number.