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DATE ADDED: Thu 01/08/2019

Quality Assurance Coach

Sheffield, UK

JOB TYPE: Permanent

SALARY: £22500 - £25500/annum

Job title: Quality Assurance Coach

Location: Rotherham OR Sheffield

Salary: Up to £25,500 per annum + Benefits

Contract: Full time, Permanent


Customer Management Resourcing (CMR) is a boutique recruitment consultancy that specialise in mid executive level roles within 'Customer Management'. This includes all management or analytical roles surrounding Contact Centres, Customer Experience A.I.

Our client based currently recruiting for a number of Quality Assurance Coaches on a Permanent basis to be based in either Rotherham or Sheffield. You will be joining one of the UK's fastest growing customer experience outsourcers. Customer focused, you will be responsible for delivering business-critical projects. As a member of the quality team you'll work with and support the operation team through effective coaching and support in line with the quality and coaching framework.

Key Responsibilities;

·As a member of the quality team, you'll work with and support our operational team through effective coaching and support in line with the quality and coaching framework.

·You will use your knowledge of process and Quality standards to support the delivery of the quality framework and ensure the evaluators have the right blend of skills.

·In order to ensure customer interactions are assessed in line with Quality Compliance standards you will complete calibration with the Operational team and assess accuracy as part of the Quality process.

·As a Quality Coach you will demonstrate the ability to communicate effectively at all levels and support those you work with to formulate individual development plans.

·You will use your analytical skills to understand individual and team performance, identifying opportunities for improvement and delivery against key operational KPI's.

If you feel your experience matches the above description, please apply for immediate consideration
Role: Quality Assurance Coach
Job Type: Permanent
Location: Sheffield, South Yorkshire,

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