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Date Added: Wed 14/07/2021

Contact Centre Advisor

North Yorkshire, UK
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Job Type: Permanent, FullTime

Salary: £19000 - £19500/annum + extensive benefits

Job Title: Contact Centre Advisor

Location: York

Salary: £19,000 - £19,500 plus extensive benefits

Working Hours: 37.5 hours per week, Monday - Friday

Do you want a career within a business that is not driven by profit, but by providing excellent service? A career within a business that is sustained by a genuine community, with everyone coming together to support each other? A career with an amazing history and a bright future?

Our client was founded in 1905, with the purpose of people joining together to help pay for medical care for when they might need it and this remains their core purpose today. Their mission is to help regular hard-working people avoid the worry and complications that waiting on the NHS can bring and to improve the quality of their members' lives. They have over 850,000 members and are aiming for many more.

Benefits

Free onsite gym
Onsite car parking
Up to 35 days' holiday including bank holiday and no current weekend working
Free Health membership
Pension with up to 10% employer contributions
Excellent training and development
Cycle to work scheme
Free hot drinks
Free fruit
Employee engagement events
Supporting local charities
Onsite First Aiders and Mental Health First AidersThe Role

Working on the telephone you will have the passion to deliver in a dynamic and changing work environment. You'll have an excellent telephone manner and strong communication skills, but most importantly, strive to deliver a great member experience.

Dealing with enquires ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. You'll also be an active and effective listener who can gather important information in sometimes challenging circumstances.

This role is essential to the successful journey for our members and the future of our outstanding business. We are interested to hear from candidates with the following skills:

Telephony/Contact Centre experience
Excellent telephone manner and an ability to adapt different situations
Enthusiastic, passionate and positive
Self-motivated and resilient
Enjoy working to KPI'sThe Person

Have a naturally caring personality
Hold a high level of pride in your work
Able to listen to and understand each other and our members' needs
The ability to embrace change and approach problems with a solution mind-set
Always wanting to learn and not afraid of trying new concepts and ideas

HOW TO APPLY

To be considered for this role, please click on the link provided. If you would like any further information about the vacancy before applying, please feel free to contact (url removed)
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