Nova Talent is partnering with a young and innovative company that is experiencing continual growth. Together, we are sourcing a Contact Centre Leader to ensure the team is well-organised and effectively led to complete daily tasks efficiently in relation to Importing/Exporting goods.

In this role, you will lead your team to exceed customer expectations while closely monitoring overall team performance.

Key duties will include (but are not limited to):

* Ensure the shift is adequately staffed.

* Develop and assign tasks to staff members, oversee completion of tasks.

* Create development opportunities for experienced staff members.

* Monitor team and capture performance data to develop staff members.

* To ensure changes to documents are communicated effectively to the team to ensure updates are applied and relevant documents are signed and consolidated.

* People Management: end to end lifecycle of your people.

* Preparation and completion of customs entries for import and export.

* Accurate data entry.

* Respond to customs queries, including commodity codes, duty rates, licences and documentation.

* Calculation of duty and VAT.

* Maintain compliance with current and evolving legislation and customs procedures.

* The ability to work in a multi-software work environment.

* Maintain compliance with current and evolving legislation, laws and customs procedures.

* Experience with organising and assigning shift tasks and holding staff members accountable for completion.

* To complete daily shift report at the end of every late shift ensuring that all areas are accurately completed, and all aspects are checked fully.

* Adhere to company policy and procedures and ensure compliance from your shift team.

* To report and contribute to continuous improvement activities.

* Ensure company procedures are followed to ensure that there is no financial loss to the company or third parties.

What we are looking for:

* The ability to communicate effectively with external customers, key stakeholders and colleagues.

* Team management experience.

* Ability to make decisions quickly and confidently based on company policies and practices.

* Strong attention to detail.

* Customs or logistics knowledge would be highly advantageous.

* Strong PC skills including Office 365 packages.

Salary and Benefits:

Starting Salary £28,500

Company pension

Free parking

On-site parking

8 hour rotational shift pattern between 6am and 10pm/Tuesday to Saturday

Overtime Available