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DATE ADDED: Wed 13/05/2020


Southend-On-Sea, UK


JOB TYPE: Permanent, Full Time

SALARY: £31,371 - £36,876

A local council currently requires an Application Support specialist, for a permanent position based in Southend-on-Sea, paying between £31,371 to £36,876 per annum, dependant on experience.

The Application Support Specialist will work in a small Product team and be responsible for system stability, maintenance and enhancements for a portfolio of "line of business" Applications.


  • Provide technical assistance, application support, usage advice and guidance to Council customers and third parties
  • Support all elements of the Application lifecycle, from implementation to decommission
  • Lead the technical implementation of new functionality/ releases, including management of supplier resources and outputs
  • Lead technical workshops (requirements, design, etc.) and reviews with project teams (including with suppliers)
  • Provide test plans and system testing for upgrades
  • Assist with UAT and assist project teams with SME and project implementation support
  • Ensure compliance with regulatory requirements and completion of audits
  • Ensure application functionality and system availability meet the requirements of the Council whilst ensuring that a high level of customer support is maintained
  • Work closely with customers at an SME level supporting queries around specific application(s)
  • Investigate and diagnose system faults and errors to resolve technical issues. Collaborate with colleagues in ICT Product Delivery and Infrastructure teams for more complex and significant issues
  • Regularly evaluate and recommend system and/ or data enhancements to existing solutions and processes
  • Provide support and expertise to projects and enhancements to ensure successful Service Transition into Production support.
  • Provide training to users as needed
  • Perform necessary maintenance and housekeeping tasks on Line of Business Applications
  • Develop product knowledge and skill sets to enhance technical and business process expertise with the Line of Business Applications

    Experience Required

    • Experience within local authority environment highly advantageous
    • Experience of using SQL
    • Experience of housing systems such as Northgate & Civica or similar
    • Demonstrable track record of developing and supporting line of business applications with a large user base
    • A working knowledge of business applications, interfaces (including APIs) and business processes
    • Strong understanding of the Project Lifecycle and Development Lifecycle
    • Experience working in an Agile development environment
    • Good understanding of ITIL framework
    • Proven experience of successful incident management and troubleshooting, collaboratively working with IT colleagues, service experts and third-party suppliers

      Please do apply using your most up to date CV in the first instance. If you do not hear back on your application, unfortunately you have been unsuccessful on this occasion.
      Job Type: Permanent, Full Time
      Location: Southend-On-Sea, East, East

      Apply for this job now.