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Date Added: Sat 31/10/2020

Service Desk Analyst

Durham, UK
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Job Type: Contract

Salary: £11.2 - £13 / hourly

Service Desk Analyst

Ref: Dft/56457887

A leading public sector organisation in has approached Venn Group's public sector IT team to recruit an experienced Service Desk Analyst to join their busy service desk team.

Day to day duties:

  • The successful candidate will join the technical service desk and assist customers with all IT support related issues
  • Provide first and second line fault finding services and IT resolutions
  • Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone, written via email and in person
  • Support the IT Team Leader to ensure high levels of customer service are always achieved
  • Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion  
  • Identify and escalate high priority/urgent issues to relevant personnel
  • Responsible for incident and problem management
  • Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests

Location: Durham

Rate: £11 - 13 per hour 

Duration: 6 months initially (likely extensions and permanent positions available)

Start: Nov 2020 

To apply for this role or to find out about other IT jobs, please contact Daniel Tyler on 0113 234 6400 or email #removed# with an up to date CV


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