Energy Advisor
Location: Norwich
Hours: 37 per week (subject to Four Day Week scheme after probation)
Contract: Fixed Term until 31st March 2028 (subject to funding)
Salary: £26,000
Leave: 23 days p.a. + bank holidays
Application Deadline: Wednesday 1st April 2026
Interview Date: Week Commencing 6th April 2026
Reports to: Support Services Manager

About the Role

As an Energy Advisor within the Future Support service, you will deliver the Norwich Energy Project, providing personalised energy advice and practical support to vulnerable households across Norwich. You will manage a full caseload, offering one-to-one guidance to help residents reduce energy bills, improve energy efficiency, and build long-term resilience against fuel poverty.

This role involves supporting clients with tariff switching, understanding energy bills, smart meter use, energy debt, and practical behaviour change. You will also advocate on behalf of clients with energy providers, distribute energy-saving items where appropriate, deliver community workshops, and embed energy awareness across the wider organisation through staff training and partnership working.

Key Responsibilities

Provide one-to-one energy advice and support to vulnerable households
Manage a full caseload, conducting energy assessments and developing tailored action plans
Support clients with tariff switching, bill analysis, smart meter use, and reducing energy consumption
Advocate with utility providers to resolve issues and establish manageable payment plans
Deliver workshops and community sessions to build energy confidence and practical skills
Distribute energy-saving items to eligible households and provide guidance on their use
Train and support frontline staff to identify energy issues and make appropriate referrals
Maintain accurate case notes, records, and monitoring data to evidence outcomes
Ensure safeguarding, data protection, health & safety, and lone-working compliance
About You

You have substantial experience providing personalised advice and support to individuals facing hardship, ideally within energy, financial resilience, or welfare-related services. You understand fuel poverty, energy billing systems, tariff switching, smart meters, and practical ways households can reduce costs and consumption.

You are confident managing a diverse caseload, delivering one-to-one sessions, and developing tailored action plans that address both immediate energy crises and longer-term resilience. You can explain complex information clearly and accessibly, building trusting relationships that empower clients to manage their energy confidently and sustainably.

You are proactive, resourceful, and a strong advocate for those you support, able to work both independently and collaboratively to deliver high-quality, coordinated services.

About Future Projects

We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services.

We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.

Additional Information

No line management responsibilities
DBS check and right to work in the UK required
Evening and weekend work may be required occasionally
Induction and safeguarding training provided
We are a Living Wage, Disability Confident, and Equal Opportunities employer
Four Day Working Week