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DATE ADDED: Fri 06/04/2018

Relocation Consultant

Uxbridge, UK
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COMPANY: OFFICE ANGELS

JOB TYPE: Temporary

SALARY: £9 - £10 per hour

Purpose of Role

This role will be to deliver the range of relocation services offered by the company to its client base and to deliver financial and operational value to the company.



Key Responsibilities



File Management

  • To manage assignee files and ensure complete satisfaction from assignee and family and client by exceeding their service expectations
  • To take detailed client briefs/needs analysis
  • To learn and administer clients policies.
  • To develop relationship with clients, assignees and their families
  • To ensure that information requested by assignee is provided on a timely basis. To return calls or respond to requests for information within 24 hours
  • To brief and liaise with counsellors, letting agents and supervise the preparation of property viewings, inventories, check-ins, tenancy agreements, renewal and departures.
  • To liaise with the Education team as needed, confirming clients' authorisation for school search programme
  • To set up utilities and all concierge services.
  • To highlight to the manager any cost overruns and act accordingly
  • To ensure any suitable issues are promptly escalated where appropriate to ensure corrective action can be taken
  • To liaise with moving services and furniture rental dept where applicable.
  • To look for opportunities to cross sell the companies services.

Outputs / Measurables

  • Feedback from questionnaires including praise and criticism from assignees

Client Liaison

  • To keep client closely informed of time spent on each programme.
  • To ensure complete satisfaction from our clients.
  • To occasionally support relevant Manager or Director at client meetings
  • To update all client documentation upon receipt of new information
  • To keep Helix updated and ensure all notes screen are completed for the client to view.
  • To ensure all data in Helix is correct so clients can run reports via the extranet.

Outputs / Measurables

  • Feedback from client companies including praise and criticism
  • Accurate reporting to the clients.


Team

  • To work effectively within the company by providing support, where required, to all members of the Organisation
  • To advise the respective Relocation Manager of suggestions (process improvement, costs savings)
  • To assist team members on management of assignee files and provide day-to-day holiday and team support
  • To update documentation when requested by team members

Outputs / Measurables

  • Number of suggestions implemented


Internal

  • To provide suggestions for increased efficiency
  • To bring to the attention of the , Relocation Manager, CSM,s information relevant for research purposes (e.g. internet providers, tennis clubs), operational efficiency/staff development and sales
  • To assume responsibilities for special projects as directed by Relocation Manager orCSM.
    • To take on any other duties that may be asked of you.

Skills:

  • Excellent verbal & numerical reasoning
  • Can do attitude -Positive and personable
  • Resilient under stress
  • Passionate about providing good customer service
  • Innovative and able to challenge existing processes
  • Ability to adapt to change
  • Honest and ethical approach to business
  • An ability to prioritise tasks and work on own initiative
  • 12 months experience of working in a pressurised team environment ideally in a customer-focussed environment
  • Has gained personal insights through work or interests in the challenges of being in a foreign culture (e.g. through personal travel, living/working abroad/studying abroad or away from home)
  • Minimum of C pass or equivalent in English Language and Mathematics at 'O' level/GCSE
  • Technical competence in a European Language would be useful

Office Angels is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



Role: Relocation Consultant
Job Type: Temporary
Location: Uxbridge, South East

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