Property Claims Handler - Oldham

£25,500 - £27,200 | Full‑time | Office‑based

We're looking for an experienced Property Claims Handler to join a growing, customer‑focused team in Oldham. If you're confident managing claims from start to finish and enjoy delivering excellent service, this is a great opportunity to develop your career within a supportive, busy environment.

What You'll Be Doing

Managing property claims from first notification through to settlement

Coordinating and overseeing contractors

Handling enquiries from clients, insurers, contractors, and policyholders

Providing clear updates and managing expectations throughout the claim

Working within SLAs and KPIs to maintain service excellence

Reviewing site data, images, and reports to make liability decisions

Approving or amending scopes of work and producing technical reports

Ensuring compliance with industry regulations

Supporting continuous improvement across processes and customer experience

What We're Looking For

If you've worked in property claims, housing disrepair, insurance customer service, loss adjusting, repairs coordination, or any similar role, we'd be keen to discuss your experience.

You'll also bring:

At least 1 year of claims handling experience (property, drainage, plumbing, heating, or underground services ideal)

Strong communication skills and a customer‑first mindset

Confident decision‑making and good analytical ability

Ability to work in a busy environment and meet deadlines

Good IT skills, including Microsoft Office

Insurance qualifications are a bonus but not essential

What's On Offer

Annual salary review

Performance‑based bonus scheme

Academy training and clear progression opportunities

Additional leave

Company pension

Smart‑casual dress code

Regular social events

Employee wellness initiatives

Free on‑site parking

If you're motivated, organised, and ready to join a supportive and ambitious team, apply today