Are you an ambitious and driven Operations Manager ready to step up into a Director-level role?

Are you excited by the opportunity to help shape the operational future of a high-growth, investor-backed business?

We are recruiting on behalf of a dynamic and fast-scaling company based in Harrogate, looking to appoint a commercially-minded Operations Director to lead and evolve their operational strategy. This is a rare and exciting opportunity to join a business at a pivotal stage of its growth journey—perfect for someone with a hands-on approach and a passion for building structure, systems, and scalable processes.

• Join a young, energetic business with strong financial backing and big ambitions for national growth.
• Play a key role in building the operational backbone of the company—from people to processes, tech to compliance.
• Be a true strategic partner to the leadership team, with direct influence on the company’s trajectory.
• A fantastic chance to grow with the business, both professionally and personally.

• Lead all aspects of operations including people, systems, process improvement, and service delivery.
• Design and implement scalable structures to support rapid growth.
• Drive operational excellence across departments, working closely with finance, sales, and customer service.
• Recruit and develop teams, instilling a high-performance, customer-first culture.
• Report directly to the CEO/founders and support investor relationships with operational insight.

• Experience in an Operations Manager or Head of Operations role, ideally within a growing SME or scale-up.
• A strategic thinker with the ability to roll up your sleeves and execute.
• Commercially astute with strong leadership and problem-solving skills.
• Passionate, positive, and able to thrive in a fast-paced, ever-changing environment.
• A natural organiser and builder—someone who brings energy, initiative, and structure.

• Rare opportunity to shape operations in a business that’s on the rise.
• High autonomy and trust from the leadership team.
• Dynamic, collaborative culture with real career progression potential.
• Competitive salary, bonus potential, and long-term incentives as the company scales.