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DATE ADDED: Wed 05/06/2019

Customer Service Advisor

Haverhill, UK
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JOB TYPE: Permanent

SALARY: £19000/annum quaterly bonus

Currently recruiting for a fantastic opportunity as a Customer Service Advisor for my client - An award winning Accident Repair Centre and leader in their field.

Previous experience in a service role is preferred

A passion to deliver a high standard of customer service

An organised individual who can deal with many duties on the move

Excellent telephone and face-to-face communication skills

Administration skills, be able to use computers with confidence and the ability to organise and prioritise work

Service Advisor key responsibilities

Establish rapport with and provide outstanding care to the customer

Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products

Book in customer vehicles, with the objective of maximising labour utilisation and efficiency

Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles

Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.

Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary

If you are looking for a career with opportunity and progression then apply now
Role: Customer Service Advisor
Job Type: Permanent
Location: Haverhill, Suffolk,

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