Job Title: NOC Analyst
Location: Cambridge (onsite)
Industry: IT Consultancy / Managed Services

Salary: £(phone number removed) per annum

Overview:
We are looking for a proactive and detail-oriented NOC Analyst to join our Network Operations Centre at a leading IT Consultancy firm based in Cambridge. As a NOC Analyst, you will be at the forefront of monitoring and maintaining the performance and availability of critical infrastructure and services for our clients across a range of industries.

Key Responsibilities:

Monitor client systems, networks, and applications using enterprise monitoring tools.
Identify and respond to incidents, alerts, and performance issues in real-time.
Perform first-line troubleshooting and diagnostics to resolve issues or escalate appropriately.
Maintain accurate logs, incident reports, and documentation in the ticketing system.
Coordinate with internal teams and third-party providers to resolve complex incidents.
Carry out routine maintenance checks, patching schedules, and health checks.
Assist in implementing change management procedures and infrastructure upgrades.
Support incident, problem, and service request processes aligned with ITIL best practices.
Provide excellent customer service and communication during incident resolution.

Essential Skills & Experience:

Experience working in a NOC, Service Desk, or IT support environment.
Good understanding of network technologies (TCP/IP, DNS, DHCP, VPN, routing/switching).
Familiarity with monitoring tools (e.g., SolarWinds, PRTG, Zabbix, or similar).
Knowledge of operating systems (Windows Server, Linux) and virtualisation platforms (VMware, Hyper-V).
Strong troubleshooting skills and the ability to perform root cause analysis.
Excellent written and verbal communication skills.
Willingness to work in a shift-based environment, including evenings, nights, and weekends if required.

Desirable:

Exposure to cloud platforms such as Azure, AWS, or Google Cloud.
Basic scripting knowledge (PowerShell, Bash, or Python).
ITIL Foundation certification or experience working in an ITIL-aligned environment.
Networking certifications such as CompTIA Network+, CCNA, or similar.In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy