Productivity Manager 
Permanent | Full-time | Plymouth, Devon

Transform workforce planning across a multi-site retail estate 

We're seeking a Productivity Manager to lead a step‑change in how labour is planned and deployed across our retail estate. This is a hands‑on role where you'll embed a modern, demand‑led workforce planning model, shifting from cost‑based thinking to workload‑driven, hours‑based planning that supports both customer experience and operational performance.

Working with Operations, Finance, HR and Data, you'll own the labour model—embedding it across stores first, then continuously refining and optimising it to drive productivity improvements and better ways of working.

What you'll be doing 

Own, maintain and evolve the labour model, translating workload into accurate labour requirement
Embed consistent labour planning standards and productivity benchmarks across stores
Analyse planned, actual and payroll labour performance to provide clear, actionable insight
Support stores with practical guidance on labour deployment and rota planning
Partner with central teams to align labour hours, payroll costs, systems and structures
Drive continuous improvement of labour planning processes, tools and reporting 
 About you 

Experience in workforce management, labour optimisation or productivity roles within a multi‑site environment (retail or hospitality preferred)
Strong analytical skills, confident building and refining models using Excel or similar tools
Able to simplify complex data and influence stakeholders at all levels
Hands‑on, pragmatic and comfortable working in evolving environments
 What we offer 

Competitive salary
Pension scheme
Employee discount
Cycle to work scheme
Long service awards
Hours: Monday-Friday, 08:45-17:30

Location: Derriford, Plymouth