Professional Services Manager - Remote

A little but about Us at learndirect:
Through education, people can transform their lives and reach career goals. learndirect has been empowering individuals to reach the height of their potential for many years, with a forward-thinking digital approach.

As the UK’s leading online learning provider, we have helped millions of learners gain qualifications that have led to exciting careers. Our work is to empower, inspire, and transform lives through flexible education made accessible to all.

From Access to Higher Education Diplomas and GCSEs to animal courses and accredited dental nursing qualifications, we offer education to individuals from all backgrounds and at any stage of their life and career.

Through partnerships with industry-leading providers in multiple sectors, learndirect has helped more than 4.5 million learners get the qualifications they need.

As part of our continued expansion, we are looking for and experienced and qualified Assessor and IQA to support the delivery of our professional courses awarded by the Chartered Institute of Management (CMI) and Chartered Institute of Personnel and Development (CIPD).

Courses include:

• CMI Award, Certificate & Diploma in Principles of Management and Leadership Level 3 (RQF)


• CMI Award, Certificate & Diploma in Management and Leadership Level 5 (RQF)


• CMI Award, Certificate & Diploma in Strategic Management and Leadership Practice Level 7 (RQF)


• CIPD Foundation Certificate in People Practice Level 3 (RQF)


• CIPD Associate Diploma in Organisational Learning and Development Level 5 (RQF)


• CIPD Associate Diploma in People Management Level 5 (RQF)

We’re looking for an applicant that holds a certificate in the relevant subject specialism, holds a recognised teaching or assessment qualification and has experience of tutoring adult learners. In addition, we are seeking applicants who can also undertake IQA duties.

We operate a remote working model. The role involves tutoring students and assessing their work remotely via our online learning portal, responding to learner queries on Hubspot and working with other team members to support moderation windows.

You will be responsible for organising and managing your own workload whilst maintaining the highest level of standards.

Key Responsibilities and Accountabilities:

• Co-ordinate with teaching staff, tutors, and assessors in your area to maintain a quality teaching provision leading to high student success rates.


• Lead and manage standardisation meetings, professional development sessions, and regular faculty meetings with the team of associate assessors.


• Manage and track learner outcomes that are relevant to the faculty including success rates, pass rates and onward destination, ensuring your faculty achieves sector-leading outcomes.


• Organise external assessment requirements, based upon the requirements of individual awarding organisations and professional bodies.


• Ensure that all awarding organisation and professional body requirements in areas such as membership needs, delivery updates and assessment calendars are kept up to date.


• Manage the logistical requirements of assessment submissions, internal quality assurance, and moderation of learner portfolios, assessment papers, and examinations.


• Monitor and manage assessment marking and IQA budget for the associate assessors.


• Liaise with a range of internal professionals on a day-to-day basis, including the Assistant Director of Learning and Content Delivery, Faculty Director, Registration and Certification Team, and Quality Manager to ensure sharing of information and updates regarding the faculty and the professional bodies it works with


• Develop and maintain professional relationships with the most important stakeholders of all, our students, by teaching and managing teaching and learning processes for the full learner journey.


• Direct involvement in the teaching, learning, assessment, and quality assurance processes, ensuring they support both Awarding Organisation requirements and a ‘best in class’ learner experience.


• Managing the Customer Service Hub in relation to ensure that learner responsiveness is adhered to.


• Ensure that the faculty adheres to and maintains the standards of the Learndirect learner journey, taking every opportunity to digitise the experience so learners self-serve by design.


• Represent the Faculty at internal and External Quality Assurance meetings with awarding organisations, for example, Curriculum Area Moderator Reviews, Centre Review meetings and External Quality Assurance meetings.

What will we expect of You:

• Have an excellent level of written English


• Experience assessing


• Being a member of CMI or CIPD is desired


• A Degree in Business, HR or equivalent


• Assessor, IQA or teaching qualification


• Have the ability to problem solve using own initiative


• Be able to research supportive answers to student questions


• Be able to provide high quality assessment decisions


• Be digitally skilled in Microsoft Office, email and other commonly used platforms


• Be proactive, self-motivated and autonomous in managing workload


• Have excellent written communication skills


• Be able to work as a part of a wider team


• Be able to work within existing processes and procedures

Why work with Us?

• Complete a funded course of your choice after your probation period


• Excellent holiday allowance plus bank holidays – to include one extra day’s holiday for your birthday / appreciation day  


• £50 Amazon thank you Voucher for your birthday


• Company pension scheme 


• Refer a friend scheme 


• Inclusive culture and positive working environment


• Staff social events

We are an equal opportunity employer, always looking for the right talent based on merit for every position. learndirect believes passionately in including all employees equally in the learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.