Service Team Lead | Worcester (office-based)

An established and nationally recognised sprinkler organisation is seeking an experienced Service Team Lead to play a pivotal role within its Service Department. This is a key management position responsible for leading operational delivery, driving performance, and supporting continued business growth.

You will take ownership of the full service lifecycle — from strategic planning through to execution — ensuring that services are delivered safely, efficiently and in line with regulatory and commercial requirements.

Key Responsibilities

* Lead and manage the day-to-day operations of the Service Department (office and remote teams)

* Oversee service contracts to ensure delivery on time, within budget and in full compliance with regulatory and safety standards

* Define scopes of work, allocate resources and manage delivery performance

* Monitor and report on KPIs, driving continuous improvement across the function

* Act with delegated authority on major service contracts

* Ensure full adherence to industry regulations, quality standards and health & safety requirements

* Build and maintain strong relationships with clients and internal stakeholders

* Enable effective cross-functional collaboration with regional teams

* Identify and resolve operational challenges to maintain seamless service delivery

* Contribute to strategic planning and departmental development initiatives

About You

* Proven management experience within a service-led environment

* Strong background in leading service departments within sectors such as construction, utilities, compliance management or facilities management

* Demonstrable experience managing teams and delivering measurable results

* Strategic thinker with the ability to plan long term and respond effectively to operational challenges

* Confident communicator with strong stakeholder engagement skills

* Industry-recognised certifications or IOSH accreditation desirable but not essential

Salary, Benefits and Culture
A competitive salary is offered, alongside a comprehensive benefits package including:

* Pension scheme

* Private medical cover

* Product discounts

The organisation promotes a culture that supports individual development, collaboration and inclusion. Diversity and equality are actively championed, with a commitment to building a balanced and representative workforce. Employees are encouraged to pursue career paths that reflect their individual ambitions, within a supportive and forward-thinking environment.

The Opportunity
This role offers the chance to lead from the front within a highly regarded fire protection environment. You will oversee the planning and delivery of essential site-based services, ensuring operational excellence across a team of approximately 11 personnel, including sales, site engineers and administrative staff based in Worcester.

You will act as a central point of leadership within the department, aligning service delivery with wider business objectives while maintaining the highest standards of safety, compliance and quality