Job Title: Housing Assistant
Location: Crawley RH10 
Hourly Rate: £16.05 per hour (LTD)
Contract Duration: 2-3 months (starting 22 May 2025)
Hours: 37 per week 9-5:30

About the Role A local authority in Crawley is seeking a proactive and organised Housing Assistant to provide administrative support to the Tenancy Services team. This is a key role in supporting the delivery of a high-quality housing management service.

You'll assist with a wide range of tenancy and rent administration duties, from processing direct debits to supporting the lettings process and handling enquiries from tenants and external organisations. This is an ideal opportunity for someone with strong administrative skills and a commitment to excellent customer service.

Key Responsibilities
Process and amend Direct Debit payments, in accordance with BACs regulations

Carry out weekly rent debit controls and property reconciliation procedures

Update the rent accounting system (e.g. processing unpaid transactions, credit balance refunds, PayPoint card production, Right to Buy closures)

Manage low-level rent arrears collection

Respond to housing-related queries, letters and requests for tenancy information

Assist with tenancy administration including name changes, mutual exchanges, and minor tenancy breaches

Support the voids and lettings process: process Notices to Quit, create adverts, book viewings, and assist with tenancy sign-ups

Handle routine correspondence and tasks related to Subject Access Requests, breathing space notifications and disrepair claims

Assist with former tenant arrears by sending initial invoices and contact letters

Ensure all work complies with council policies, including health and safety, equalities, and environmental standards