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Date Added: Fri 16/09/2022

Travel Customer Services Consultant

Borehamwood, UK
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Job Type: Permanent, FullTime

Salary: £24,000 - £26,000 per annum

Travel Customer Services Consultant

£24,000 + Bonus and Benefits

Hybrid - Part Remote and Part Office - Hertfordshire

My client, a well-established travel company , is seeking to recruit Travel Customer Services Consultants

They sell a niche product and are experiencing a large demand in enquires hence the expansion of the reservations team.

The role involves handling enquires via incoming calls, general administrative tasks such as preparing and distributing dispatch documents, updating customer accounts, and dealing with correspondence, the Travel Customer Services Executive is at the front line of the Guest Services department.

My client will consider candidates who have extensive sales or customer service experience working in a fast-paced environment who are looking to develop a career within the travel industry.

My client will also consider recent travel and tourism graduates.

The role is offered on a hybrid basis, part office and home based

Travel Customer Services Consultant Duties and Responsibilities

Providing a focused and friendly service to all guests when handling a range of sales enquiries

Confirming bookings and seeking upsell opportunities

Working to and exceeding set sales targets

Maintaining an acceptable level of product knowledge by keeping up to date with product developments

Travel Customer Service Consultants Skills and Attributes:

Previous sales or customer service experience within a fast-paced environment

Good telephone manner and communication skills

Ability to work under pressure and deadlines

Good Customer Services skills

Travel Customer Service Consultants Remuneration Package:

Base Salary to £24K + Bonus

22 Days Holidays + 8 bank holidays

Familiarisation trips

Travel Concessions

Workplace Pension

Health Benefits package

Free car parking

Summer socials and Christmas parties

For a full confidential discussion on this Travel Customer Services Consultant role, please apply a member of the team will be in contact to discuss your application

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