Relief Porter / Concierge Central & West London£30,400 per annum | 35 hours per week | Overtime paid at 1.5x

About the Role

We are seeking a flexible, professional, and service-driven Relief Porter to provide support across a portfolio of prestigious residential buildings in Central & West London.

This is a varied and dynamic position where no two days are the same. You will play a vital role in ensuring the smooth day-to-day operation of each development, delivering exceptional service and creating a welcoming, safe environment for residents and visitors alike.

The role involves a mix of day and night shifts, depending on operational needs, so flexibility is essential.

• Deliver exceptional customer service as a key point of contact for residents and guests
• Greet and assist residents and visitors, maintaining a professional and welcoming presence
• Respond promptly to enquiries, accurately logging messages and liaising with property teams
• Monitor contractors on site, ensuring compliance with security and health & safety procedures
• Report building issues or safety concerns to management in a timely manner
• Conduct regular checks of vacant apartments, recording and reporting maintenance requirements
• Maintain communal areas to a high standard, including refuse management
• Assist with administrative duties such as meter readings, contractor logs, and maintenance records
• Carry out ad-hoc duties to support safe and efficient building operations

• Minimum 2 years' experience in a similar role (residential, hospitality, or facilities environment)
• Strong customer service and communication skills
• Confident using Microsoft Office (Word, Outlook)
• Ability to work independently and adapt quickly to new environments

Desirable:

• Experience within luxury residential settings
• Hospitality background
• Knowledge of health & safety standards relevant to property management

• Good standard of education
• Excellent written and verbal communication skills

• Professional, approachable, and service-oriented
• Flexible and adaptable, with the ability to cover multiple sites and varied shift patterns
• Highly organised, observant, and detail-focused
• A collaborative team player with empathy and respect for others

This is a unique opportunity to work across a diverse and high-quality residential portfolio. You'll gain exposure to a range of prestigious developments while playing a key role in delivering an exceptional living experience for residents and supporting wider property management teams.

If you are proactive, polished, and thrive in a fast-paced residential environment, we would love to hear from you.