Our lovely Client based in Redditch is currently recruiting for a Time Critical Logistics Coordinator to carry out the following:

You must be able to demonstrate a full understanding of the transport forwarding industry, be able to communicate effectively, be highly organised and remain focused under pressure. You must take control of the management, planning and tracking of movement of goods from A to B using methods of freight such as Hand carry, Airfreight and Road travel to achieve the result for the customer. The post holder must be in full control at all times and be able to communicate at the highest level. Must have a can-do attitude and a desire to get the job done right first time, with a total quality service at the right cost.

* Managing customer enquiries/orders by phone and email and loading them onto the system

* Booking and tracking shipments

* Quoting shipments for EU and UK transport

* Offering multiple solutions

* Dealing with line stoppage situations

* Offering airfreight solutions

* Sourcing and communicating with suppliers required for transport

* Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs

* Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system

* Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability

* Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively

* Ensuring jobs are completed on the system and checked prior to invoicing

* Ensuring paperwork is filed accurately and in a timely manner

* Managing priorities to achieve desired results and deadlines

* Liaising with Operations, Accounts and Warehouse

* Effective escalation of issues relating to customer

* Maintenance of system data and its integrity

Skills required

* good attention to detail

* Ideally a transport background, either UK/EU or worldwide

* Used to working in a busy environment

* Able to deal with stressful situations (line stoppage risks and high-profile shipments)

The hours of work are Monday - Friday 08.30 - 5.00 (1/2-hour break) some weekend working is required on a rota basis 25 days holiday plus bank holidays with option to purchase up to an additional 5 days