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Helpdesk Coordinator

Glasgow, UK
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Job Type: Permanent, FullTime

Do you want to work with a friendly, modern and extremely successful facilities management company who work with some of the coolest and most high end brands in the country? If so, our client is a rapidly growing business providing high quality services to businesses across Scotland.No two days are the same in this job. Because this company diversifies and specialises in so many different, prestigious markets, the opportunity for personal development and advancement is huge. This is an office based role based in Hillington (G52) which is a permanent, full time job. Monday to Friday dayshift hours, however there will be a requirement to be on call some evenings and weekends. These on call hours are rostered well in advance and you are paid whenever you are on call. A telephone and laptop will be supplied. You need to be proactive, dedicated and have the ability to work to a schedule with minimum supervision.We are looking for someone who has had experience within the facilities management space or from a customer service helpdesk background and wants to progress further in a wider, more in-depth role.The job involves:

  • Handling all incoming service calls effectively
  • Allocating calls to the correct engineer
  • Setting up new installations for the team
  • Setting up and monitoring the progress of new orders
  • Producing service related reports for the management
  • Managing spare parts in and out of the business
  • Other service related administration

If you have a great attitude and work ethic, and believe you can contribute to the team then please apply online or send your CV to Gordon at MDH Recruitment.

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