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DATE ADDED: Tue 02/10/2018

Digital Marketing & Customer Experience Analyst

Tampa, USA
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COMPANY: CIRKUL INC

Job Description

Overview

Cirkul’s customer experience team is looking for enthusiastic, thoughtful, and highly motivated problem solvers who are passionate about creating an innovative customer experience and building strong relationships with our customers.

In this role, you will be the first point of contact for our customers and engage with them on email, social media, and chat. Our representatives answer questions surrounding our products and company and are strong representations of Cirkul mission, values, and voice.

We are building the company we want to work for, and we can promise you a great environment where everyone is constantly learning and pushing each other. Instead of a traditional cover letter, we’d like for you to tell us (in 500 words or less) why you want to work in customer service and what role you think customer service plays at a company like Cirkul - OR - Of all the customer experiences you’ve had, which company/organization did the best job and why?

Duties & Responsibilities

  • Provide “above and beyond” customer service in all interactions with customers and think creatively about ways to optimize each customer’s experience

  • Troubleshoot customer questions, issues & complaints quickly & efficiently

  • Tackle an array of problems, questions, or comments from our customers and tailor solutions accordingly

  • Master our internal management system in order to efficiently and effectively help our customers

Minimum Qualifications

  • Exceptional communication skills

  • Excellent writing skills (think: thorough, organized)

  • Fast typist

  • Comfortable working across multiple communication channels

  • Highly detail oriented with exceptional writing skills

  • Technically proficient

  • Self-reliant and adaptable

  • Comfortable with repetition

  • An approachable style with a personal touch and a “no such thing as a stupid question” attitude

  • Able to work an assigned schedule that falls within our operating hours and a flexibility around weekends and holidays

About Cirkul

Cirkul develops transformational hydration products that reimagine how flavored beverages are created, personalized and enjoyed at home and on-the-go. Cirkul’s innovative bottle uses single-use flavor cartridges - Cirkul Sips - to bring flavor to water. Once the cartridge is inserted into the top of the Cirkul bottle, water flows from the tilted bottle through the Cirkul Sip, delivering delicious flavor to the user.

Company Description
Cirkul develops transformational hydration products that reimagine how flavored beverages are created, personalized and enjoyed at home and on-the-go. Cirkul’s innovative bottle uses single-use flavor cartridges - Cirkul Sips - to bring flavor to water. Once the cartridge is inserted into the top of the Cirkul bottle, water flows from the tilted bottle through the Cirkul Sip, delivering delicious flavor to the user.


Role: Digital Marketing & Customer Experience Analyst
Job Type:
Location: Tampa,

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