We have a current opportunity for a Trade Support Engineer on a permanent basis. The position will be based in London. For further information about this position please apply.

The ideal candidate should have a strong background and experience in eMarket systems at both a technical level and a business level for FX and Precious Metals, possess excellent problem-solving skills, be able to communicate clearly to Front Office users and be able to work in a fast-paced environment.

Platform & venue configuration: manage and maintain configuration across all supported venues and systems, ensuring optimal performance and compliance with business requirements
Application support: provide expert-level support for the eMarkets platform, responding quickly to issues and service requests in line with the Banks governance standards
Business engagement: act as a liaison between IT and front office teams, translating business needs into configuration actions
Operational resilience: ensure system robustness and contribute to business continuity planning
Knowledge management:
create, maintain and update working instructions and documentation
ensure knowledge capture and transfer is a mandatory and ongoing function of the role
contribute to a centralised knowledge base to support team learning and operational efficiency
Testing & change management: participate in functional and user acceptance testing (FAT/UAT) for projects impacting eCommerce IT
Callout & support expectations: participate in an on-call rotation to support critical issues outside of business hours

Good working knowledge of FX and Precious Metals trade processing, trade types, and straight-through processing.
Strong knowledge of 3rd party trading and market data platform providers such as Bloomberg, Refinitiv, TT and Ffastfill.
Familiarity and experience with API integrations, FIX onboarding and web services.
Strong analytical and problem-solving skills with the ability to diagnose and resolve issues.
Self-motivated and able to work independently as well as part of a team.
Attention to detail and the ability to prioritize tasks in a fast paced environment.