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DATE ADDED: Thu 11/10/2018

Customer Service Assistant Manager (CSR)

Houston, USA
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COMPANY: HURLEY CONSULTANTS

Job Description

Our agency is hiring for full time entry level customer service representatives. RB International has a New Office in the Houston Area catering to the needs of several Fortune 500 companies, providing marketing solutions to promote growth and increase market penetration.

 

Job Description:

Our entry-level customer service representatives are responsible for a huge volume of customer service from week to week. Representatives are in charge of promoting and handling questions and presentations about our client’s products and services. Representatives communicate with our customer base face to face to build brand awareness and establish a relationship with our customers.

Requirements

Successful Candidates must have the following characteristics:

  • Excellent interpersonal skills
  • Takes initiative
  • Outstanding work ethic
  • A good image and professionalism
  • Friendly and fun personality
  • Team Player

 

Primary responsibilities for the Customer Service Representative role include:

 

  • Customer Service Representatives resolve customer complaints. This can be via phone, email, face-to-face or social media.
  • Customer Service Representatives use telephones to reach out to customers and verify account information.
  • Customer Service Representatives greet customers warmly and ascertain problem or reason for calling.
  • Customer Service Representatives will help to upgrade accounts.
  • Customer Service Representatives assist with placing customer orders, refunds, or exchanges.
  • Customer Service Representatives take billing information and other pertinent customer details
  • Customer Service Representatives inform consumers about warranties or terms of sale.
  • Customer Service Representatives provide innovative troubleshooting solutions
  • Customer Service Representatives handle product demonstrations
  • Customer Service Representatives drive long term customer retention
  • Customer Service Representative inform our loyal consumer base of upcoming promotions and newly available products
  • Customer Service Representatives utilize various computer softwares and operating platforms to handle high call volumes.
  • Customer Service Representatives work with customer service manager to ensure proper customer service is being delivered.
  • Customer Service Representatives close out or open call records.
  • Customer Service Representatives report to management on overall customer satisfaction.

Company Description
Hurley Recruitment Consultants. was founded with one simple vision in mind: connect quality candidates to prospective talent acquisitions teams. Hurley Recruitment Consultants aims to become the go to resource for both employers and job seekers across North America.


Role: Customer Service Assistant Manager (CSR)
Job Type:
Location: Houston,

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