We're currently looking for a Customer Service Yard Representative to join our team, based at our Gloucester operation centre.

Our Gate Marshall Customer Service Team plays a crucial role in the efficient operation of each Copart facility, demonstrating unwavering dedication and professionalism. They provide invaluable support to our customers by assisting with vehicle collections and promptly addressing inquiries in a fast-paced setting. Their reliability and adaptability enable them to handle diverse tasks, from welcoming members at the front reception to organizing and guiding customers in the loading area, ensuring strict compliance with documentation for every vehicle. As part of the Copart family, we work together to do our best, welcoming change and progressing on our journey.

Skills and Knowledge:

• Strong understanding of vehicle documentation requirements.
• Skilled in using computer systems and software for tasks such as typing, organizing records, and finding information.
• Attention to detail to handle paperwork accurately and follow safety rules.
• Ability to handle multiple tasks at once and adapt to different situations.
• Proven problem-solving skills for resolving challenges with paperwork, vehicle handling, and customer issues.
• Excellent customer service abilities for answering questions and resolving problems to ensure customer satisfaction.
• Effective communication skills, both written and verbal, for interacting with customers, coworkers, and stakeholders.
• Team player with the ability to work independently when needed.
• Comfortable working outdoors and maintaining professionalism in various environments.
• Professional phone manner to enhance communication and customer experience.
• Proficiency in Microsoft Office and general IT skills for various tasks.

Duties and Responsibilities:

• Greet and assist members/customers upon arrival.
• Follows Health & Safety, Environmental Policies, and Company guidelines, to maintain a safe and efficient working environment.
• Ensuring all visitors entering the site adhere to safety protocols and guidelines, including wearing appropriate personal protective equipment (PPE) if required
• Organize and coordinate vehicle collections, including documentation verification.
• Provide exceptional customer service, addressing inquiries and resolving issues.
• Manage the customer loading area and oversee vehicle movement.
• Conduct vehicle and documentation inspections for accuracy and compliance.
• Perform basic operations centre maintenance, cleanliness and organization in the work area.
• Handle administrative tasks such as data entry and record-keeping.
• Collaborate with colleagues to ensure smooth operations.
• Adhere to company policies, procedures, and safety protocols.
• Consistently respond to customer inquiries promptly and professionally.
• Flexibly work in different areas of the yard to support operations.

What we offer you in return:

• Monday to Friday, working 8am to 5pm
• 23 days holiday plus bank holidays and an additional day per year to celebrate a special occasion to you
• A further paid day to volunteer for a charity of your choice
• The opportunity to develop in your role - the more you learn, the more you earn!
• Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
• Contributory workplace pension plan
• Cycle to Work Scheme
• Life Assurance cover
• The ability to purchase shares in our successful global company at a discounted rate
• An exclusive deals and discounts website, saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home

This role is subject to a Disclosure and Barring Service (DBS) check and satisfactory references.

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.