This is an exciting opportunity to join the Strategic Housing team, delivering high-quality housing management services that support tenants, communities and neighbourhoods across Torquay.

Summary of job
This is a temporary contract for an initial 12-week period, starting ASAP. The role is based on site in Torquay, with some flexibility for hybrid working.
The pay rate for this position is between £16.35 and £17.85 per hour, dependent on experience.

Please note you must have your own vehicle

Main duties and responsibilities

Deliver a high-quality housing management service including tenancy management, neighbourhood management, arrears control, lettings and anti-social behaviour casework
Manage a portfolio of properties, schemes and estates, ensuring they are maintained to a high standard
Support tenants to sustain their tenancies, identifying support needs and signposting to relevant services
Manage rent accounts and arrears, providing advice on income maximisation and welfare benefits
Investigate tenancy breaches, including anti-social behaviour, and take appropriate action including legal proceedings where required
Carry out property and estate inspections, recording outcomes and ensuring follow-up actions are completed
Assist with lettings processes, including void inspections, tenancy sign-ups and new tenant visits
Respond to emergency situations, including urgent repairs, ASB incidents and safeguarding concerns
Work collaboratively with internal teams, contractors and external agencies such as police and social services
Maintain accurate records and ensure compliance with housing legislation, policies and data protection requirements
Support customer and community engagement activities to improve satisfaction and service deliveryPerson Specification

Excellent communication and interpersonal skills, with the ability to build relationships with tenants and stakeholders
Ability to manage a varied workload, prioritise effectively and work under pressure
Experience of working in a housing or similar environment, managing tenancy-related issues
Strong problem-solving and decision-making skills
Experience of dealing with challenging situations and vulnerable individuals
Knowledge of housing legislation, welfare benefits and safeguarding principles
Experience of rent arrears management, estate inspections and tenancy support
Ability to work independently and as part of a team
Strong administrative and record-keeping skills
Full UK driving licence and access to a vehicleAny Specialist requirements

This role is subject to a Disclosure & Barring Service (DBS) check
Candidates must be able to travel across the Torbay area and occasionally work outside normal hours
A commitment to safeguarding children and vulnerable adults is essentialThe deadline for applications for this position is - please apply as soon as possible as applications will be reviewed on a rolling basis.

If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer