The role:

The role on offer is working within the Tenant Recharging Team, which services ZTP's mutli-site corporate clients. With sites all over the UK, our clients require a high level of service to help them to reach their goals and rectify any issues that arise on their accounts from day to day.

Main Duties & Responsibilities:

Initially the role will involve:

*Working through the ZTP training program modules to gain and understanding of our systems and how we operate.

*Learning your way around the software platforms, from a client facing and internal management perspective.

*Gaining in depth knowledge of the commercial energy market and ZTP's services.

*Responding to client requests and requirements as they occur.

*Liaising with national and international clients in person and on the phone about various projects.

*Representing ZTP as a capable and reliable person for our clients to rely on.

Moving forward the job will also include:

*Raising & calculating monthly/quarterly/annual tenant recharge reports.

*Reviewing, uploading and validating monthly meter readings from sites

*Responding to client/tenant queries on recharges

*Working with your recharge colleagues to produce the reports in a timely manner

*Working with your line manager to raise issues and discuss solutions

*Raising and responding to tasks within the ZTP systems

*Monthly KPI Reporting

*Working with the data team to ensure data completeness and accuracy.

*Working with ZTP in house software developers to enhance our systems from a recharging perspective by designing new system functionality or enhancing API links with third parties.

*Assisting ZTP and our clients to reach our Net Zero targets.

Person Specification:

First of foremost, we are seeking someone who is driven and proactive, able to identify what the client needs and responds before being asked.

Experience Required:

Essential:

*Strong Knowledge of the energy industry

*Experience working with corporate clients

Desired:

*Energy brokerage/consultancy experience is desired

Skills Required:

*Problem Solving Skills

*Time Management Skills

*Clerical Experience

*Strong Written and Verbal Communication Skills

*Strong Numeracy Skills

Education and Qualification Requirements:

*A-Levels

*GCSE's (English & Maths)

*Bachelors Degree would be desired/advantageous

Other Characteristics:

*Willingness to accept other duties as assigned.

*Ability to travel and to work overtime as needed.

*Must be able to work with sensitive and highly confidential information.

Personal Qualities:

*Personal style that is in line with the ZTP culture, values and behaviours.

*Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business.

*Structured problem solving, analysis & methodical mindset.

*Self-motivated individual with initiative to prioritize workloads and tasks.

*Commercial awareness.

*Patient.

*Creative.

*Positive attitude to continuously improve.

*Manage multiple projects at the same time.

*High degree of independent judgement.

*Resilience and adaptable to change.

ZTP Company Benefits:

*Competitive Compensation Package.

*25 Days Annual Leave plus UK Public Holidays.

*Vision Reimbursement.

*Flu Vaccine Reimbursement.

*EAP.

*Nursery & Childcare Salary Sacrifice Scheme.

*Pension.

*Family Friendly Policies.

*Remote Working.

*Flexible Working Options.

*We Work Office Membership.

*Quarterly Team Get Togethers.

*Recognition Scheme.

*Referral Scheme.

*1 Day Paid for Volunteering to Support Local Community.

*Home Office Set Up.

*Learning & Development Opportunities.

*Career Pathways & Promotion Opportunities