Location: On-site once every 2 weeks - LondonContract: 12 monthsIR35: InsideRate: Up to £650pdStart: ASAP (max 2-3 weeks' notice)

Overview

The role sits within a key project focused on third-party hardware licensing, where an initial workflow has already been built. The focus now is on enhancing, scaling, and expanding this solution.

This is a hands-on development role, not a consultancy position, they are looking for someone who can actively build, iterate and drive delivery.

Key Responsibilities

• Design, build and implement enhancements across the ServiceNow platform
• Translate business requirements into technical designs and solutions
• Develop and deliver platform changes end-to-end
• Work in an agile environment, gathering requirements and delivering in sprints
• Plan, estimate and deliver ongoing platform improvements and workflow enhancements
• Provide technical guidance on ServiceNow capabilities and best practices
• Engage and influence stakeholders in a consultative manner

Requirements

• 3+ years' strong hands-on ServiceNow development experience
• Experience building and developing ServiceNow Service Portals (public-facing)
• Experience building custom applications with a focus on UX/UI
• Strong experience translating business requirements into technical solutions
• Experience working in Agile, Scrum or SAFe environments
• Strong stakeholder engagement and communication skills
• Comfortable working at pace and delivering to tight deadlines
• Strong problem-solving skills, with the ability to work independently and within a team

Technical Skills

• ServiceNow platform development and workflow configuration
• Web technologies: JavaScript, AngularJS, HTML, CSS, Bootstrap
• APIs and integrations: REST, SOAP, JSON, HTTP
• Experience building and maintaining ServiceNow integrations
• Strong troubleshooting, documentation and debugging capability

Desirable Experience

• Experience with ServiceNow CSM (Customer Service Management)
• Exposure to Jira and Confluence
• Understanding of ServiceNow core platform architecture
• Knowledge of SaaS / cloud environments and ServiceNow licensing

Certifications (Desirable)

• ServiceNow Certified Application Developer (CAD)
• ServiceNow CSM (CIS-CSM)