Location: Abingdon
Department: Customer Services
Reports to: Customer Services Supervisor

Peopleforce Recruitment are supporting one of their long-standing partners in sourcing a customer service advisor for a 3 month contract. This business provides essential toxicology testing services that help protect communities and support better health outcomes. As a Customer Services Advisor, you'll be a key point of contact for our customers, ensuring every interaction is handled professionally, accurately, and with care.

What You'll Do

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Support our 24/7 emergency call-out and Chemist on Call service by participating in a shared on-call rota.

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Respond to customer enquiries across phone, email, and other channels.

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Handle day-to-day admin tasks related to our services.

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Process orders, track deliveries, and manage returns.

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Work closely with colleagues to ensure a smooth and consistent customer experience.

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Keep up to date with our services, policies, and quality standards.

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Follow all regulatory and internal compliance guidelines.

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Carry out any other tasks needed to support the wider team.

What We're Looking For

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Degree-level education or equivalent experience.

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Experience in customer service or a contact centre (preferred but not essential).

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Excellent written and verbal communication skills.

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Strong IT skills - comfortable with MS Office; Salesforce/Sage experience is a plus.

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Calm under pressure and able to handle multiple tasks at once.

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A genuine desire to help customers and solve problems