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DATE ADDED: Sun 01/12/2019

Field Service Engineer

Nation Wide, UK


JOB TYPE: Permanent, FullTime


Location - North of England but will consider other locations

Salary - £Competitive plus premium rates for overtime


We are currently recruiting for a Field Service Engineer for our clients Industrial Laundry Machinery business. The successful candidate will be required to travel nationally and have experience of electronic control units. This role will suit an experienced electro-mechanical engineer. As well as being able to fix the laundry equipment - gas and/or electric washers, dryers, ironers, folders, etc. we are looking for someone who can deal with the control programmes (PLCs).

The Field Service team provide a professional, friendly and efficient response to breakdowns and provide a reliable service and maintenance program. Flexibility will be required to meet the demands of the role with a basic 42 hours per week. Some weekend and overnight working which may also be at the weekends is to be expected.

Responsibilities & Accountabilities

* Attend customer sites to carry out on-site diagnostics and repairs across a variety of industrial and commercial laundry equipment.
* Attend customer sites to install a variety of industrial and commercial laundry equipment.
* Respond efficiently, effectively and in a timely manner according to the tasks assigned by the planners.
* Ensure working times for attendance, travel and breaks are entered accurately into Protean.
* Ensure that a full description of work carried out on site is entered into Protean and is then signed-off by a site responsible person.
* Complete accurate and detailed supplementary job reports when requested.
* Work to any contract authorisation limits and maintain contact with the service team at Hitchin if required work exceeds this amount.
* Ensure that all customer site regulations and requirements are met on each site visit.
* Maintain a professional customer focused work ethic, aligned to the Company brand name.
* Ensure that any call allocated that you cannot attend is flagged to the planner immediately.
* Ensure van stock is kept well organised in a clean and usable condition.
* Ensure your van is well maintained and serviced in line with the maintenance schedule set by the manufacturer.
* Competent in dead testing electrical circuits and electrical fault finding on all appliances using SSW and SEI methods and working within current electrical regulations.
* On-site training for customers on Company and supplied products.
* Work to Health & Safety legislation at all times.
* Other reasonable activities as requested by the business.


* First time fix upwards of 80%.
* Recall rate below 4%
* Productivity >80% - Actual working time compared to all other non-productive time.

Skills and Exeperience

* Electrically competent with 1ph and 3ph circuits.
* Ideally qualified to City and Guilds or NVQ level 3.
* Able to read electrical schematics.
* Knowledge of SSW and SEI.
* Knowledge of PLC systems.
* Ability to understand mechanical drawings.
* Ability to work with installation layout CAD drawings.
* Knowledge of hydraulic systems and able to read hydraulic schematics.
* Knowledge of pneumatic systems and able to read pneumatic schematics.
* Qualified in Commercial Gas and Laundry holding current ACS.
* Minimum of 2 years' experience in Laundry maintenance and gas servicing.

Health & Safety Responsibilities

* To take reasonable care of your own health and safety.
* To take reasonable care not to put other people, fellow employees and members of the public, at risk by what you do or don't do in the course of your work.
* To co-operate with the Company, making sure you get proper training and you understand and follow the company's health and safety policies.
* Not to interfere with or misuse anything that's been provided for your health, safety or welfare.
* To report any injuries, strains or illnesses you suffer as a result of doing your job.
* To tell the company if something happens that might affect your ability to work (e.g. becoming pregnant or suffering an injury).
* If you drive or operate machinery, to tell the company if you take medication that makes you drowsy.

This job description should be regarded only as guidance to the duties required and is not definitive or restrictive in any way. It may be reviewed in the light of changing circumstances following consultation with the job holder.

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