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Date Added: Tue 07/09/2021

Service Delivery Manager

Edinburgh, UK
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Company: KNOWHO

Job Type: Permanent, FullTime

Salary: £35000 - £47000/annum

IT Service Delivery Manager - Edinburgh -

Our award-winning client are on the lookout for a Service Delivery Manager to join the business in a varied and challenging role which requires a balance of IT Management skills and hands on technical ability. This is the chance to join a company that is truly one of the best working environments in the UK with unbelievable training, progression and benefits - a great place to work.

The Role:

* Working in the Managed Services team, adapting quickly to the fast paced environment and dealing with multiple tasks and projects is essential.

* Work in partnership with the end clients to adapt to their changing business needs.

* Interact with customers, 3rd party suppliers and internal stakeholders daily ensuring that the day to day running of the Managed Service meets the needs and requirements of the client

* Engage in regular service reviews with clients

* Deal with issues raised in Daily Checks by the team of IT Support Analysts

* Deal with Major Incidents, e.g. ensuring that the incident is fully resolved to the satisfaction of the client, providing a Major Incident Report detailing the Incident, resolution and any recommendations going forwards

What we are looking for:

* Knowledge of ITIL Methodologies

* Experience of dealing with both internal and external stakeholders

* Proven track record of working towards SLA's

* Service improvement experience

* Strong negotiation skills

* Experience of working within a fast-paced environment, ideally a managed services environment

* Previous management experience ideally within a Service Desk capacity.


* Microsoft Systems Centre suite (Operations Manager, Service Manager, Configuration Manager, Data Protection Manager and Virtual Machine Manager)

* Core Microsoft Server Product experience (Windows server, SQL Server, Exchange Server and Lync)

* Microsoft Desktop Deployment and support

* Knowledge of networking / routing would be an advantage

APPLY NOW - this role will be snapped up quickly
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