Concrete Dispatch Coordinator
Delivering exceptional service through precision, communication and innovation
We are seeking a highly organised and customer‑focused Concrete Dispatch Coordinator to join our central operations team in Cardiff. This is a unique opportunity to be part of an industry‑leading remote batching operation, using cutting‑edge technology to oversee concrete production across multiple sites.
In this role, you will work closely with colleagues, plant supervisors and customers to ensure the efficient production, scheduling and delivery of high‑quality concrete. You will play a key part in providing outstanding service while operating remotely within a fast‑paced and innovative environment.
Purpose of the Role
You will remotely operate a network of concrete batching plants, ensuring that concrete is produced to the highest standards and that customers receive exceptional service. Using advanced Robotix CCTV and IT systems, you will manage production from our central office, coordinating plant activities, supporting customers and maintaining consistent quality.
Key Accountabilities
Remote Batching & Production Management
Operate and oversee batching processes remotely using Robotix CCTV and digital infrastructure
Produce and load concrete accurately in line with company procedures and technical instructions
Work closely with Plant Supervisors to ensure materials, capacity and resources meet production demand
Maintain optimum output, quality and compliance with specifications
Customer Service & Communication
Handle incoming calls and emails professionally, understanding customer requirements in detail
Capture and process customer orders accurately, including account and cash sales
Negotiate realistic delivery times based on production schedules and truck capability
Keep customers informed throughout the order and delivery process
Coordination & Team Collaboration
Build strong relationships with internal and external customers, offering a personalised service
Support colleagues and contribute positively to the team environment
Escalate issues appropriately when beyond authority or capability
Develop multi‑skilled knowledge to provide cover across roles when required
Operational Awareness & Compliance
Understand forward order books, forecasts and operational capacities
Comply with all health and safety, environmental, quality and fraud‑prevention policies
Report any defects, risks or incidents that may affect safety, product quality or operational performance
Ensure all operations adhere to Group and Regional Administrative procedures
General Responsibilities
Navigate internal systems accurately and efficiently
Assist management with additional duties as required
Maintain high standards of professionalism and accuracy in all tasks
Education and Qualifications
Who We're Looking For
A strong communicator with excellent organisational skills, able to work in a dynamic environment where accuracy, customer focus and teamwork are essential. You will be confident in managing multiple tasks, engaging with customers and adapting to new technology.
If you thrive in a fast‑moving operational environment and enjoy working with innovative systems, this role offers an exciting opportunity to develop and grow.
Why join us ?
At Heidelberg Materials, we don't just offer jobs we build careers. As a global leader in construction materials, we're committed to innovation, sustainability, and, above all, our people.
Rewards & Benefits
We're proud to be recognised as an Employer of Choice, with accreditations including:
Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member
Competitive Package: Salary, bonus incentives, generous pension, and life assurance
Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities
Join Us and Help Shape the Future of Concrete Production
If you are driven, reliable and passionate about delivering excellent service, we would love to hear from you.
Apply today and become part of our innovative remote batching team.
